FAQs
- How long is the period of hire?
- How does the Accidental Damage Waiver Work?
- Do I have to return all the goods washed?
- If we order goods and then need to cancel them for any reason, what are the cancellation terms?
- Do I need to pay a bond?
- What is the difference between a Vector and a Raster graphic?
How long is the period of hire?
All goods are for a 3 day hire – the goods can be picked up or delivered the day before the function and returned/collected the day after. Of course if it is over a weekend, they goods are from Friday to Monday. You can hire goods for an extended period, email us for a quote.
How does the Accidental Damage Waiver Work?
The Accidental Damage Waiver is an optional payment – 7% of the total hiring cost. This covers you for damaged or broken items but it does not cover you for losses or damage caused by misuse, vandalism or theft. All broken and damaged items must be returned to us otherwise the are classed as missing items, which are to be paid for. All crockery and Glassware must be returned in a condition that we can recognise that they are our stock.
If the Accidental Damage Waiver is not taken out you are responsible for full payment of all damaged and missing items.
The 7% Accidental Damage Waiver is not available for our Audio-Visual equipment.
Do I have to return all the goods washed?
Yes. Excepting linen, all goods must be returned to us in the same manner as they were hired out. A cleaning fee will be charged if goods are returned dirty.
If we order goods and then need to cancel them for any reason, what are the cancellation terms?
Please refer to our terms and conditions regarding the process for cancelling orders.
Do I need to pay a bond?
No. You need to pay a deposit of 20% of the total booking within 7 days of placing the booking to confirm the order. You will need to make full payment prior to delivery or collection.
What is the difference between a Vector and a Raster graphic?
The difference between vector and raster graphics is that raster graphics are composed of pixels, while vector graphics are composed of paths. A raster graphic, such as a fig or jpeg, is an array of pixels of various colours, which together form an image. A vector graphic, such as an .eps file or Adobe Illustrator file, is composed of paths, or lines, that are either straight or curved.
See the attached file for more information and an example.
VectorRaster.pdf